Let’s see how powerful “word of mouth” is to spread the news about bad customer service.
A friend of mine, who shall remain nameless, has recently had a nasty time trying to get a refund from a well known online cosmetics store, in particular, strawberrynet.com. The problem started because she was sent the wrong product. She emailed the store immediately and it supplied a return postal address and promised a full refund (as per its returns policy). The goods were returned by post and no refund eventuated.
After more emailing, SN claim the package never arrived and has refused to refund the cost of the product.
The saga continues…
If you have a similar story, feel free to share it at the newly created forum
**EDIT: (17 May 2006) Forum removed because no one was using it.
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